Nathan Griffin
November, 27 2008
As a avid user of computer mediated communication in business there are a few issues that should be covered when it comes to emails, phone calls, text messages, blogs, etc. in the business world. First and foremost, regardless of what industry you are involved in always be professional. It does not matter how well you think you know your clients or how they communicate to you, it is of the utmost importance to keep a very professional business demeanor to your emails as well as all mediums of communication that lack inflection, facial cues, and nonverbal message. Time and time again, I have received emails from prospects and other business contacts that contain misspelled words as well as poor language and improper grammar and I immediately lost interest in working with them. A business relationship is based around one key element, business, plain and simple. For those that don't feel it is necessary to show they have taken the time to piece together a coherent message are displaying that they don't find it necessary to communicate effectively.A great example of this is if you have ever received really poor directions to meet someone. Not only does it leave you frustrated with the lack of explanation and clarification, but also you are still lost and do not know where to go. This in turn usually leads to a loss of interest in making it to the final destination. So to is true in business. Another thing to consider is the lack of intonation and inflection in an email. A harmless joke to someone could be a great insult to another depending on the mood of the reader. This is again another reason to be direct and to the point in all computer mediated communication. In the example of sending a text, consider how convenient it is to read or respond to that text as well. The more direct and precise, the more efficient the process will go.
Thursday, November 27, 2008
Wednesday, November 26, 2008
Introduction to Communication and Business
Shannon Thomas Ward
Com 394-72777
Introduction to Business and Communication
With the ever new expansion of communication in business the world has become a smaller place. What needs to be addressed is how people can keep up with the changes and stay contemporary in communication and business. Communication and Business, immediately someone thinks of communication and refers to the newspaper, the radio, television, and other types of mass media. Most people do not think of the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication (Cody, 2000). Business plays a major role in our society. It is creative and competitive and continuously changing, and contributes to shaping our society. Improving communications is very important to today in the fast moving world of business. Communication is consistently listed as one of the keys to success in business and life, communication is the other.
Introduction to Business, by satisfying the needs and wants people cannot satisfy themselves, businesses improve the quality of life for people and create a higher standard of living. A central function within our economic system is satisfying the needs of the consumers with the use of limited supplies. The purpose of a business is to combine resources such as land, labor, and capital in a way that will make them more valuable (Winkleman 199). Operating in a political and economic climate
The word communication comes from the Latin communis, common (Casey, 2002). It is the process of transmitting and receiving ideas, information, and messages. The rapid transmission of information over long distances and ready access to information has become conspicuous and important features of human society (Fiefdom, 2004). To illustrate, it is the process of trying to share information, an idea, or an attitude. At this moment, I am trying to communicate to you the idea that the essence of communication is getting the receiver and the sender “tuned” together for a particular message. At the same moment, someone else is phoning his wife telling her that he will ... be late for dinner. Someone else, a young man in a parked automobile is trying to persuade a policeman to cancel his speeding ticket. All these are forms of communication and the process in each case is essentially the same. Communication always requires at least 3 elements: The source, the message, and the destination.
The face of business has changed. Technology has taken over or enhanced traditional ways of communication such as face-to-face interaction and mail. It isn’t necessary to wait 7 business days to hear a reply from a customer anymore. In fact, it could take less than 7 minutes through the use of a phone, email, or fax.
Do you think communication is a No-Brainer? Communication is consistently listed as one of the keys to success in business and life, and just as frequently identified by employees as a key missing link to maximum productivity and job satisfaction. We communicate every day verbally and nonverbal to co-workers, to people on the phone, and to our family. We’ve been communicating since the day we were born. Actually, we were communicating before we were born, in our mother’s womb. That is why it is imperative to continue to communicate in business the two keys to successfulness in the world today.
Work Cited:
Casey, Adam. (2002). Supportive communication. Journal of Consulting and Clinical Psychology, 40, 223-231.
Cody, James. (2000). Individual Difference in Business and Communications. Human Business, 51-59.
Fiefdom, Karl. (2004). The Language of Emotions. New Haven CT: Yale University Press.
Winkleman, Beth. (1999). Negotiation, problem solving, and communication. Communication Quarterly, 27, 3-11.
Com 394-72777
Introduction to Business and Communication
With the ever new expansion of communication in business the world has become a smaller place. What needs to be addressed is how people can keep up with the changes and stay contemporary in communication and business. Communication and Business, immediately someone thinks of communication and refers to the newspaper, the radio, television, and other types of mass media. Most people do not think of the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication (Cody, 2000). Business plays a major role in our society. It is creative and competitive and continuously changing, and contributes to shaping our society. Improving communications is very important to today in the fast moving world of business. Communication is consistently listed as one of the keys to success in business and life, communication is the other.
Introduction to Business, by satisfying the needs and wants people cannot satisfy themselves, businesses improve the quality of life for people and create a higher standard of living. A central function within our economic system is satisfying the needs of the consumers with the use of limited supplies. The purpose of a business is to combine resources such as land, labor, and capital in a way that will make them more valuable (Winkleman 199). Operating in a political and economic climate
The word communication comes from the Latin communis, common (Casey, 2002). It is the process of transmitting and receiving ideas, information, and messages. The rapid transmission of information over long distances and ready access to information has become conspicuous and important features of human society (Fiefdom, 2004). To illustrate, it is the process of trying to share information, an idea, or an attitude. At this moment, I am trying to communicate to you the idea that the essence of communication is getting the receiver and the sender “tuned” together for a particular message. At the same moment, someone else is phoning his wife telling her that he will ... be late for dinner. Someone else, a young man in a parked automobile is trying to persuade a policeman to cancel his speeding ticket. All these are forms of communication and the process in each case is essentially the same. Communication always requires at least 3 elements: The source, the message, and the destination.
The face of business has changed. Technology has taken over or enhanced traditional ways of communication such as face-to-face interaction and mail. It isn’t necessary to wait 7 business days to hear a reply from a customer anymore. In fact, it could take less than 7 minutes through the use of a phone, email, or fax.
Do you think communication is a No-Brainer? Communication is consistently listed as one of the keys to success in business and life, and just as frequently identified by employees as a key missing link to maximum productivity and job satisfaction. We communicate every day verbally and nonverbal to co-workers, to people on the phone, and to our family. We’ve been communicating since the day we were born. Actually, we were communicating before we were born, in our mother’s womb. That is why it is imperative to continue to communicate in business the two keys to successfulness in the world today.
Work Cited:
Casey, Adam. (2002). Supportive communication. Journal of Consulting and Clinical Psychology, 40, 223-231.
Cody, James. (2000). Individual Difference in Business and Communications. Human Business, 51-59.
Fiefdom, Karl. (2004). The Language of Emotions. New Haven CT: Yale University Press.
Winkleman, Beth. (1999). Negotiation, problem solving, and communication. Communication Quarterly, 27, 3-11.
Computer Mediated Communication in Business
Jed Davis
COM 394 – 72777
Virtual Team Assignment – Jed Blog post
November 25, 2008
I would like to approach the subject of Business communication, but more specifically I’d like to look at how to more effectively use Computer Mediated Communication (CMC) in business. Paul Argenti from the Tuck School of Business at Dartmouth points out that a corporations communication function has responsibilities both within and without the organization and use not only print based, but also other forms of multi-media to communicate their messages (Argenti, 2006). Think about your own workplace. What messages does your company need to send to you as an employee everyday? If you run your own company, what messages are you trying to effectively communicate to your current and prospective customers? Then think about the most effective way to get that message across. Should you send a typed letter to each employee of customer? Will more prospective customers pay attention to an email versus a written letter or telephone call? There may not be simple answers to these questions, however as technology becomes more and more integrated in our daily lives, it would behoove one to understand how to effectively communicate via modern technology. Boiney of Pepperdine University quotes Shani and Sena; “Information technologies are exerting a widespread influence on information flow within and between firms and on management’s ability to integrate change” (Boiney, 1998). At my own work I have witnessed and participated with the implementation of an information technology project for making everyday processing requests. Before the system was implemented one would simply send an email to the operations team asking them to perform a task (release an order, provide shipping info, etc). While the request itself was simple it was virtually impossible to organize the requests since they were all communicated via email. Now we have an intranet site called “iRequest”. It requires login, using your employee ID, then keeps an archive of each of your requests with an associated request tag number. This has helped immensely with the organization of the requests, and ultimately the quality of the communication within the organization.
To another subject – blogging for business.
I visited a website who offered ten tips for business blogging. (Maybe this is a good way to advertise your business?)
While all ten tips are key in having a successful blog for your business, I wanted to focus on two. The rest can be viewed at http://www.businesslogs.com/blogging-advice/top_10_business_blogging_tips.php.
1. Integrate your blog with your normal site
Think about where your site posts current news, events, or other timely information. Begin to reference your blog as the place to check for anything new and important. Get a following.
2. Provide content instead of just commentary
If someone is going to take the time to become a follower of your blog, give them a good reason. The elementary rule of business applies when blogging too. If you want it to be effective, create value for the reader.
In all of your business communications—good luck and happy CMCing!
Works Cited
Archer, James. (2007). Top Ten Business Blogging Tips. Retreived November 26, 2008 http://www.businesslogs.com/blogging-advice/top_10_business_blogging_tips.php.
Paul A Argenti (2006). How Technology Has Influenced the Field of Corporate Communication. Journal of Business and Technical Communication, 20(3), 357-370. Retrieved November 26, 2008, from ABI/INFORM Global database. (Document ID: 1074607431).
Lindsley G Boiney (1998). Reaping the benefits of information technology in organizations: A framework guiding appropriation of group support systems. The Journal of Applied Behavioral Science, 34(3), 327-346. Retrieved November 26, 2008, from ABI/INFORM Global database. (Document ID: 34402897).
COM 394 – 72777
Virtual Team Assignment – Jed Blog post
November 25, 2008
I would like to approach the subject of Business communication, but more specifically I’d like to look at how to more effectively use Computer Mediated Communication (CMC) in business. Paul Argenti from the Tuck School of Business at Dartmouth points out that a corporations communication function has responsibilities both within and without the organization and use not only print based, but also other forms of multi-media to communicate their messages (Argenti, 2006). Think about your own workplace. What messages does your company need to send to you as an employee everyday? If you run your own company, what messages are you trying to effectively communicate to your current and prospective customers? Then think about the most effective way to get that message across. Should you send a typed letter to each employee of customer? Will more prospective customers pay attention to an email versus a written letter or telephone call? There may not be simple answers to these questions, however as technology becomes more and more integrated in our daily lives, it would behoove one to understand how to effectively communicate via modern technology. Boiney of Pepperdine University quotes Shani and Sena; “Information technologies are exerting a widespread influence on information flow within and between firms and on management’s ability to integrate change” (Boiney, 1998). At my own work I have witnessed and participated with the implementation of an information technology project for making everyday processing requests. Before the system was implemented one would simply send an email to the operations team asking them to perform a task (release an order, provide shipping info, etc). While the request itself was simple it was virtually impossible to organize the requests since they were all communicated via email. Now we have an intranet site called “iRequest”. It requires login, using your employee ID, then keeps an archive of each of your requests with an associated request tag number. This has helped immensely with the organization of the requests, and ultimately the quality of the communication within the organization.
To another subject – blogging for business.
I visited a website who offered ten tips for business blogging. (Maybe this is a good way to advertise your business?)
While all ten tips are key in having a successful blog for your business, I wanted to focus on two. The rest can be viewed at http://www.businesslogs.com/blogging-advice/top_10_business_blogging_tips.php.
1. Integrate your blog with your normal site
Think about where your site posts current news, events, or other timely information. Begin to reference your blog as the place to check for anything new and important. Get a following.
2. Provide content instead of just commentary
If someone is going to take the time to become a follower of your blog, give them a good reason. The elementary rule of business applies when blogging too. If you want it to be effective, create value for the reader.
In all of your business communications—good luck and happy CMCing!
Works Cited
Archer, James. (2007). Top Ten Business Blogging Tips. Retreived November 26, 2008 http://www.businesslogs.com/blogging-advice/top_10_business_blogging_tips.php.
Paul A Argenti (2006). How Technology Has Influenced the Field of Corporate Communication. Journal of Business and Technical Communication, 20(3), 357-370. Retrieved November 26, 2008, from ABI/INFORM Global database. (Document ID: 1074607431).
Lindsley G Boiney (1998). Reaping the benefits of information technology in organizations: A framework guiding appropriation of group support systems. The Journal of Applied Behavioral Science, 34(3), 327-346. Retrieved November 26, 2008, from ABI/INFORM Global database. (Document ID: 34402897).
Sunday, November 23, 2008
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